Makarem Umm Al Qura Hotel

I recently stayed at the Makarem Hotel in Makkah and had a positive experience. The staff are well-trained to serve international guests, with good communication skills to handle any inquiries. A standout aspect of their service is the continuous emails hotel sends to check in on your stay and offer assistance, which adds a nice touch of care. Additionally, their shuttle service to Al Haram is available every half hour, which is a great convenience and effectively addresses the hotel's location. Overall, the Makarem Hotel provides a comfortable stay with attentive service.

Ramadan 13 th - 22nd March 2025 Group of four ladies. From South Africa Alghamdullilah All thanks and praise to our Generous Creator for facilitating ease for us. Arrived in Makkah at hotel approximately 12:15 noon. Reception advised that we could leave our luggage with the concierge. They would contact us if the room is ready before 4 pm. We made use of the prayer room for thur salaah and to take a rest. Shortly after 2 pm we were given access to our room. Alghamdullilah, it was as requested. Light and airy . Beds was good size and very comfortable. Bathroom was good. Shower has a fixed panel , could be improved with a sliding enclosure. Room cleaning, top up of toiletries , clean towels and beverages supplied daily. Aura in hotel one of calmness. Lifts operating swiftly Alghamdullilah. Staff from reception to cleaning was always pleasant and helpful to assist with everything. Our transport from Makkah to Madina was arranged and negotiated at a good rate by the concierge. Location, not in walking distance to gharam. However we found it to be a plus for transportation to gharam. Busses were frequent and empty as this was starting point. Taxi's were readily available at hood rates 20 riyal per trip. Was our preferred means , no stopping or waiting for bus to fill up. Coming back after taraweegh via the bus services can be a bit of a challenge. However, try to wait at least for an hour or more. Have a meal or shop. Thank you Makarem for providing us with a pleasant stay. Will recommend this hotel to others.

The hotel is very clean and staff is amazing.. All the services provided right on time..

1. Customer service is really good. Especially the receptionist they answer call 24/7 and help with anything you need. 2. The room is clean and comfortable (but not upto the standard of a 5 star hotel. You get what you pay). 3. The floor man was nice. He will clean your room every day if you need/ask. He will replenish everything (i.e: towel, tea, coffee, water bottle, toilet tissue, etc ) 4. There are a few shops (gift shops and grocery) in hotel reception but they are very expensive compared to outside. 5. There is a mosque in the hotel and restaurant (which i did not use as it is expensive).

It was excellent and all the facilities are amazing and worth it. Specially the break fast were amazing with full of varieties. Room were nice and staff is very friendly specially the guest relation manager Miss Amjaad and the hotel supervisor Mr Hasan both are very respectful doing god job. Car parking facility is also very good